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Best Auto Repair, Richmond

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CUSTOMER SERVICE

 204 Verified Review(s)

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At C & J Auto & Truck Service Center in Richmond

Miscellaneous Auto Services
Alignment Services
General Auto Repair Services


what our customers say

They were very helpful
G
, 10/03/2022

Couldn't ask for better service. Easy inspection appointment, was in and out in less than 30 minutes. Definitely coming back for all our service needs.
p
, 09/30/2022

Amazing mechanics and techs. The owner wade is very knowledgeable and helpful and the receptionist is very kind
C
, 09/27/2022

Great all around service
M
, 09/15/2022

Inspection
D
, 09/13/2022

The technician Mr. Atkinson did an amazing job. He was polite, timely, precise, and kept my car clean from oil & grease while he was inspecting it. I have had a previous shop get grease and oil all over my seat and my floorboard, so this was important to me. I absolutely will be going back again for my car needs.
M
, 09/07/2022

  • ASE (Automotive Service Excellence)
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